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Terms and Conditions

Return Policy

We offer a 30 day return policy on all unused products in original packaging accompanied by the receipt. All returns require a Return Authorization number obtained by contacting info@longbeachhydro.com, a restocking fee of 20% will be charged on all returned items. All sales of special ordered products are FINAL!

Warranty

All warranties are given by the product manufacturer, only. Long Beach Hydroponics & Organics accepts no responsibility or liability, expressed or otherwise for any manufacturer's warranty!

Payment Policy

Payment by Credit Card or Check

We accept Visa, Master Card, money orders, and locally addressed personal checks (there will be an additional $25 fee for bounced checks). Checks should be made payable to Long Beach Hydroponics. Post dated checks will not be accepted. Please write your order number that is provided on your Order Confirmation Email on the check.
Mail checks to:
Long Beach Hydroponics
1772 Clark Ave
Long Beach, CA 90815

Orders will not ship until checks have cleared. This can take up to 14 days.

Payment by Wire Transfer

Customers wishing to pay by wire transfer please contact us at info@longbeachhydro.com for instructions.

Price Match Policy

On a daily basis our prices beat the competitors, however rarely a customer may find a lower price on an item. If this is the case we promise to meet or beat the competitions price. To take advantage of this service please contact us at info@longbeachhydro.com with the heading “Price Match”, include the product, price, and web address where the product is found. This policy ONLY applies to products that are identical in every way.

Why Does Long Beach Hydro Charge More For Some Products In The Retail Store Than What’s Published On The Website?
First of all, let us start by saying that we do not charge more in the retail store, we charge less on the website. There are many reasons why things have turned out this way. Our brick-and-mortar retail business came before the website. Long Beach Hydro Online was started as a separate entity from Long Beach Hydro the retail store in an effort to introduce our huge selection of specialty growing products to growers who do not have a hydroponic store in their area. Shortly after starting the website, we realized that there were many “online-only” stores that were offering heavy discounts on equipment. Basically, we are competing with guys who are sitting in their garage in their boxer shorts in front of their computer taking orders and having the items drop-shipped from their vendors. They are able to sell products at the prices they do because many of them pay no rent on a building, no utilities, no labor for trained, experienced sales and customer service people, etc. So, after spending large sums of money and time designing our website, we realized that we were not going to be able to sell enough products without at least matching what our “competitors” were charging. We can justify charging less for some items on the website because it also costs us less. Many times, when someone places an order on our website, the only cost involved is the labor needed to process and ship the order. It costs us a lot more to have a retail showroom where customers can come in, spend hours of our time getting the information they need to be successful at what they are trying to do, see and touch the items before they purchase them, etc. The overhead associated with operating our retail stores is many times what it costs to operate the website.