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About Us

Keeping Southern California Green Since 2006

The Hydro Shop opened doors in October 2006, started by two friends with extensive experience in the indoor gardening field. Our online web store, TheHydroShops.com, was launched in November 2008. With our combined 25-30 years of indoor gardening experience, we felt there was a need to provide better products, knowledge, and service to growers, which we ourselves were not getting from other stores.

We take pride in the quality of products we offer. We have tested everything we sell. This is done to check product claims, product value, and simply if the products work like the manufacturer says it should. We continually test products for quality control purposes, and avoid selling gardening products that are found to be inferior, except upon special request.

At The Hydro Shop, we treat all gardeners with the same high quality of customer service. The novice, and expert, the small garden, and the farm are all viewed with respect. We have noted that an expert in gardening does not just see the problem, but can recognize it faster and take appropriate action, whether it be treatment or prevention. The staff at The Hydro Shop offers complete tech support and guidance from seedling to harvest. We are here to help growers develop their green thumb so they may become self reliant. Our customers receive a team with every purchase.

Among the many hydroponic supplies we have available are complete hydroponic systems, grow lights, CO2, hydroponic components, environment control, pest control, seedling/cutting & cloning supplies, hydroponic nutrients, organic nutrients, rockwool, coco, hydroton, diatomite, test equipment, books, and much more.


Privacy Policy

All orders are packaged discretely using a plain “cover” box. Our goal is to protect the privacy of all our customers, WE DO NOT SHARE ANY INFORMATION WE COLLECT ABOUT YOU OR YOUR TRANSACTIONS WITH ANYONE! We do not rent, loan, sell, barter, or let any third party use your information in any way, shape or form.

Any questions regarding our policy should be sent to info@thehydroshop.com.


Shipping Policy

Most orders within the U.S.A. are shipped within 2-3 business days.

Some items come directly from the manufacturer. If your order arrives incomplete, please wait 1-2 days before contacting us, as your order may be coming from different locations.

We make it our goal to get all orders shipped the same business day they are processed. Nevertheless, when selecting shipping options,( Next Day, 2nd Day or 3rd Day), be advised these options are from the time of shipping, not the time the order was submitted. We appreciate your understanding that it takes time to receive, process and properly pack your order.

Although most orders are processed and shipped within 1-2 days, it may take longer if we are temporarily out of stock on certain items. If an item in your order is out of stock, we will contact you as soon as possible. We will notify you when the item will be available and give you the choice of waiting until the item becomes available to ship, removing the item from your order, or having your order shipped in two separate shipments. We will do everything we can to ensure that you receive your order quickly and complete.

UPS - United Parcel Service
UPS picks up and delivers packages Monday thru Friday, except for holidays. If you place an order on Friday afternoon, your order will not be processed until the following Monday. If you choose 2nd Day Air service, your order will arrive 2 business days after the order has been fulfilled. We will send you a tracking number as soon as your order has been shipped. If you'd like to track your package, you can log onto the UPS website at www.ups.com.

Freight Service
Large products may require freight service. If this is the case with your order, we will find the most economical means of getting it to you. Shipping costs may vary according to size, weight, and distance.

Shipping Charges

We charge a $5.00 handling charge on all purchases. This charge allows us to keep our prices low.

Shipping costs are automatically calculated based on weight, and distance. However, costs may vary slightly from this original calculation, depending on your order, as some items are oversized and cost more to ship. In rare cases, this may mean a second, additional shipping charge added to your credit card. We will adjust your shipping costs accordingly when we process your order.

Our shipping policies and prices are subject to change without notice.

To place an order by phone or fax:
Call: (562) 606-7574
Fax: (562)498-9491
Please include your contact information so we may confirm your order.

To place an order by mail:
The Hydro Shop
Attn: Mail order
1772 Clark Ave.
Long Beach, CA 90815

Damaged Shipments
Damaged shipments should be called to our attention and a new replacement will be sent immediately. Carriers will not accept damage claims made after the delivery is completed, so check you packages carefully upon opening to be sure that no damage has occurred.

Terms And Conditions

Return Policy

Returns

We offer a 30 day return policy on all unused products in original packaging accompanied by the receipt. All returns require a Return Authorization number obtained by contacting info@thehydroshop.com, a restocking fee of 20% will be charged on all returned items. All sales of special ordered products are FINAL!

Warranty

All warranties are given by the product manufacturer, only. The Hydro Shop accepts no responsibility or liability, expressed or otherwise for any manufacturer's warranty!

Payment Policy

Payment by Credit Card or Check

We accept Visa, Master Card, money orders, and locally addressed personal checks (there will be an additional $25 fee for bounced checks). Checks should be made payable to The Hydro Shop. Post dated checks will not be accepted. Please write your order number that is provided on your Order Confirmation Email on the check.
Mail checks to:
The Hydro Shop
1772 Clark Ave
Long Beach, CA 90815

Orders will not ship until checks have cleared. This can take up to 14 days.

Payment by Wire Transfer

Customers wishing to pay by wire transfer please contact us at info@thehydroshop.com for instructions.

Price Match Policy

On a daily basis our prices beat the competitors, however rarely a customer may find a lower price on an item. If this is the case we promise to meet or beat the competitions price. To take advantage of this service please contact us at info@thehydroshop.com with the heading “Price Match”, include the product, price, and web address where the product is found. This policy ONLY applies to products that are identical in every way.

Why Does The Hydro Shop Charge More For Some Products In The Retail Store Than What’s Published On The Website?
First of all, let us start by saying that we do not charge more in the retail store, we charge less on the website. There are many reasons why things have turned out this way. Our brick-and-mortar retail business came before the website. Long Beach Hydro Online was started as a separate entity from Long Beach Hydro the retail store in an effort to introduce our huge selection of specialty growing products to growers who do not have a hydroponic store in their area. Shortly after starting the website, we realized that there were many “online-only” stores that were offering heavy discounts on equipment. Basically, we are competing with guys who are sitting in their garage in their boxer shorts in front of their computer taking orders and having the items drop-shipped from their vendors. They are able to sell products at the prices they do because many of them pay no rent on a building, no utilities, no labor for trained, experienced sales and customer service people, etc. So, after spending large sums of money and time designing our website, we realized that we were not going to be able to sell enough products without at least matching what our “competitors” were charging. We can justify charging less for some items on the website because it also costs us less. Many times, when someone places an order on our website, the only cost involved is the labor needed to process and ship the order. It costs us a lot more to have a retail showroom where customers can come in, spend hours of our time getting the information they need to be successful at what they are trying to do, see and touch the items before they purchase them, etc. The overhead associated with operating our retail stores is many times what it costs to operate the website.